Maxim8 Terms and Conditions – Complete Platform Rules Guide Malaysia

These Terms and Conditions constitute a binding agreement between you ("User") and maxim8 ("Platform"). This document governs your entire use of the maxim8 platform, including all games, services, features, and content provided.

By accessing or using the maxim8 platform via the website, mobile app, or any other associated channel, you automatically agree to be bound by the terms and conditions stated here. This acceptance covers any updates or amendments made from time to time.

Maxim8 reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time without prior notice. It is the user's responsibility to review this document periodically to ensure you are always up to date with the latest applicable rules.

The maxim8 platform is exclusively for individuals aged 18 and above. This is not merely a formal requirement — it is a core policy we enforce without exception to ensure all users engage with the platform responsibly and within appropriate boundaries.

In addition to the age requirement, there are several other eligibility conditions that must be met before you can register and use the platform:

• You must be an individual acting on your own behalf and not on behalf of any corporate entity or organisation.
• You are not currently on an active self-exclusion list at maxim8 or any related platform.
• You are acting in a personal capacity and not as an agent, representative, or contractor of any third party.
• Use of the platform is strictly for personal entertainment purposes and not for any commercial or professional activity.
• You have full legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.

Maxim8 reserves the right to request proof of age at any time and to suspend or terminate the account of any user suspected of not meeting this eligibility requirement.

Account registration at maxim8 is free and open to all individuals who meet the stated eligibility requirements. During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, phone number, and the bank account or e-wallet details you intend to use.

Each user is permitted to hold only one active account. Attempting to register multiple accounts — whether using the same or different information — is a serious violation of these terms and may result in the freezing or closure of all associated accounts without a refund.

The Know Your Customer (KYC) process is part of maxim8's standard procedure to ensure account security and comply with anti-money laundering requirements. Documents that may be required during KYC include:

• A copy of your national identity card (MyKad) or valid passport.
• Proof of current address such as a recent utility bill or bank statement.
• Bank account or e-wallet details used for transactions.
• Any other supporting documents requested by the maxim8 compliance team.

Maxim8 accepts deposits via a variety of local Malaysian payment methods, including internet banking transfers (IBG/FPX), e-wallets, and other instant payment methods listed on the platform. All deposits are processed instantly once transaction confirmation is received.

A few important things to know about deposits:

• The minimum deposit is subject to the limits set for each payment method and may change from time to time.
• All deposits must be made from an account or wallet registered in your own name. Third-party deposits are not accepted.
• Maxim8 does not charge any processing fees for deposits; however, your financial institution may apply its own charges.
• If a deposit fails to process, the funds will be returned to the original source within the timeframe set by the respective financial institution.

Maxim8 reserves the right to reject or withhold any deposit suspected of being linked to fraudulent activity, money laundering, or any activity that violates these terms. In such situations, our compliance team will contact the user for further clarification.

Fund withdrawals from your maxim8 account are processed through a transparent procedure that users can monitor in real time via the transaction history section of your account. maxim8 is committed to processing valid withdrawal requests within the stipulated timeframe.

Withdrawal conditions that must be complied with:

• Withdrawals can only be made to the same account or e-wallet used during deposit.
• All wagering requirements associated with a bonus must be fulfilled before a withdrawal is approved.
• Full KYC verification is required for withdrawals exceeding the set limit.
• Minimum withdrawal amounts are subject to the limits set for each payment method.
• Maxim8 reserves the right to request additional supporting documents before approving a withdrawal for verification purposes.

Maxim8 offers a wide range of bonuses and promotions to both new and existing members as part of the platform's rewards program. However, all bonuses and promotions are subject to the specific terms and conditions stated alongside each offer.

General principles that apply to all maxim8 bonuses and promotions:

• Wagering Requirement: Each bonus carries a wagering requirement (for example, 20x or 30x the bonus amount) that must be met before wins can be withdrawn.
• Validity Period: Bonuses have a set validity period. Any bonus not used within that period will expire automatically.
• One Active Bonus at a Time: Only one bonus may be active at a time unless otherwise stated in the relevant promotion's terms.
• Abuse Prohibition: Any attempt to manipulate the bonus system, including the use of multiple accounts or bonus arbitrage, will result in the cancellation of all bonuses and account closure.
• Eligible Games: Not all games contribute equally to wagering requirements. Contribution percentages vary by game type as specified in the promotion terms.

Maxim8 reserves the right to modify, suspend, or terminate any bonus or promotion at any time. All decisions made by maxim8 regarding bonuses are final.

All games available on the maxim8 platform operate using a certified Random Number Generator (RNG) to ensure that every game outcome is random, fair, and free from manipulation. Game providers partnered with maxim8 are licensed and internationally recognised entities.

Key points regarding game rules:

• Game results recorded by the maxim8 server are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during gameplay, maxim8 will review the server records and make a fair decision based on the available data.
• Sports betting: Displayed odds are subject to change until a bet is confirmed. The odds accepted at confirmation are used to calculate winnings.
• Any attempt to exploit technical vulnerabilities, or to use automated software or bots for gameplay, is strictly prohibited.

To maintain a safe and fair gaming environment for all users, maxim8 has established a list of conduct that is strictly prohibited on this platform. Violation of any of the following prohibitions may result in immediate action, including account suspension or closure without a refund:

• Registering or using more than one account at maxim8.
• Providing false, misleading, or incomplete information during registration or the KYC process.
• Using software, scripts, bots, or any automated tools to play or interact with the platform.
• Any attempt to hack, attack, or disrupt the operations of the maxim8 platform.
• Engaging in money laundering or using the platform for any unlawful activity.
• Colluding with other players to manipulate game outcomes, particularly in live table games or sports betting.
• Abusing the bonus system in a manner contrary to the original intent of the promotion.

Maxim8 reserves the right to suspend, freeze, or close any user account at any time where there is reasonable cause to do so. Such action may be taken immediately and without prior notice in cases involving the security of the platform or other users.

Situations that may result in action being taken against an account include, but are not limited to:

• Violation of any section of these Terms and Conditions.
• Activities suspected to involve fraud, money laundering, or system manipulation.
• Failure to complete the KYC process within the specified timeframe upon request.
• Account closure requested by the user for self-exclusion or responsible gaming reasons.
• Prolonged account inactivity in accordance with the applicable policy.

If your account is closed for legitimate reasons and a positive balance remains, maxim8 will process a refund for the eligible amount once the internal review is complete, subject to full compliance with all terms.

Maxim8 reserves the right to update or amend these Terms and Conditions at any time. Any material changes will be communicated to users via in-platform notifications or through their registered email. The date of the latest update will always be displayed at the top of this document.

It is the user's responsibility to review these Terms and Conditions periodically. Continued use of the platform following any amendments constitutes your full acceptance of those changes.

If you have any questions regarding these Terms and Conditions, you may contact the maxim8 support team via live chat on the platform or by sending us your enquiry. Our team is available 24 hours a day, 7 days a week to assist you.